Support

How can we help?

Before contacting support, run the Diagnostics page inside SmartTranslate AI.

Email support

support@smarttranslate-ai.com

Please include your WordPress version, SmartTranslate AI version, WPML version, source and target languages and the exact error message.

Never send your OpenAI API key.

Third-party services

WPML and OpenAI are independent third-party services. SmartTranslate AI support cannot manage or renew those accounts.