Support

How can we help?

Before contacting support, run the Diagnostics page inside Translation Assistant.

Free plugin support

Ask a question in the official plugin support forum on WordPress.org, or use the email below. For Premium licensing or purchase questions, contact us by email.

Email support

support@smarttranslate-ai.com

Please include your WordPress version, Translation Assistant version, WPML version, source and target languages and the exact error message.

Never send your OpenAI API key.

Third-party services

WPML and OpenAI are independent third-party services. Translation Assistant support cannot manage or renew those accounts.